Cesta Tech provides comprehensive testing and analytics solutions to help utility companies manage robust and reliable applications for Energy distribution & retail management, billing and support systems.

Our Application Rationalization & re-engineering process helps build leaner and more agile systems that improve organizational efficiency and reduce operational costs. Our team of experts analyzes your portfolio and recommends one of the following actions for each your applications: Retire, Repair, Reuse, or Rebuild.

Our highly skilled engineers provide 24*7 support that is globally integrated.

Our Services Offerings

Portal development

ecommerce application development

Billing Systems

BPO Services offerings

BPO Services offerings

Help Desk Level 1 Support

End-user support, including response to calls and answering "how-to" questions

Ticket resolution and logging

Resolution of basic IT/computer problems, such as username and password issues

Verification of physical layer issues

Installation/re-installation of basic applications

Verification of appropriate hardware and software installation

Assistance with navigating around application menus

Help with using knowledge management tools

Help Desk Level 2 Support

Monitoring ticket log

Providing Break-Fix/Corrective and Emergency support

Providing consultation and technical support to end-users

Resolving ad-hoc issues

Testing and releasing patches to production within a specified TAT

Contact one of our Consulting professionals today to see how we can help you.

Contact Us